At ECLAIR Inc., we strive to ensure your complete satisfaction.
The following policy outlines the conditions for returns and exchanges.
1. Return and Exchange Period
• Returns and exchanges are accepted within 7 days of product delivery.
• Only unused and unopened items are eligible.
2. Conditions for Return or Exchange
・Customer-Initiated Returns or Exchanges
• Please contact us within 7 days of product delivery.
• Return shipping costs will be borne by the customer.
• The product must be in its original, unused, and unopened condition, including all accessories and packaging.
・Defective Items or Incorrect Shipments
• Please contact us within 7 days of product delivery.
• Return shipping costs will be covered by us.
• We will arrange for either a replacement or a refund.
3. Items Not Eligible for Return or Exchange
Returns and exchanges will not be accepted for the following:
• Hygiene-related products
• Custom or made-to-order items
• Sale or outlet items
• Used or opened products
• Items damaged or soiled due to customer mishandling
4. Return and Exchange Procedure
Please contact us via email with the subject line:
“Return or Exchange Request”
Email: info@eclair.life
Include the following details in your message:
• Your Name
• Phone Number
• Order Number
• Product Name
• Reason for Return or Exchange
We will provide return instructions by email.
Once the returned item arrives, we will inspect it and proceed accordingly.
5. Refunds
• Refunds will be processed within 7 business days after we receive and verify the returned item.
• Refunds will generally be issued via the original payment method.
| Payment Method | Refund Method |
|---|---|
| Credit Card | Refund to the card used |
| Bank Transfer | Refund to designated account |
| Others | We will contact you individually |
6. Contact
If you have any questions regarding returns or exchanges, please contact us:
Email: info@eclair.life
Hours: Weekdays 9:00–18:00 (JST)
7. Policy Updates
This policy may be updated without prior notice.
Any changes will take effect upon publication on this website.
Use of our services following any changes constitutes acceptance of the revised policy.
Last Updated: April. 12, 2025